Returns & Exchanges & Warranty

La Taverne du Viking returns and warranty information
Updated: 10/31/2023

Warranty Basics:

All our products are delivered with a 6-month La Taverne du Viking™ commercial guarantee. If your product suffers from a serious manufacturing defect within 6 months, we will offer you an exchange of the item. (see below for more information on warranty 1.3 )

Can I return my item if it does NOT have a serious defect?

You can return your non-defective item within 14 days following the date of receipt if the item is: new in its original packaging, without traces of personalization, has not been worn or damaged and presents proof of purchase., drinking horns cannot be returned if they have been used. 

Once we receive the returned item(s), we will refund your payment or exchange for a new product within 14 days via the payment method used when placing the order* ¹. Delivery costs as well as any customs costs are never refundable and are not included in the refund amount.

Here are our returns instructions:

You MUST contact us before making your return, so that we can unlock the return from your customer account.**

  1. Pack the items you are returning in their original packaging.
  2. Send your return in a sturdy, delivery-compliant box.
  3. Print and correctly complete the return form, slip it into the package with proof of purchase.
  4. Deliver the package to the carrier of your choice
  5. The customer is responsible for the return and its proper delivery, La Taverne du Viking never reimburses return costs.

Printed returns form for each return:  CLICK HERE

For verification and security concerns, we ask our customers to make a return with signature (not obligatory), the customer therefore reserves the right to refuse this option and will be responsible in the event of loss or non-delivery of the package. .

1.3 La Taverne du Viking™ Guarantee:

The La Taverne du Viking™ Guarantee does not apply to natural breakage of our submitted products, the conditions of which are cited below:

Natural damage, discoloration due to friction, straightening manipulation, personalization manipulation, deliberate breakage, breakage from use when opening or closing the bracelets.

Can I return my item after 14 days?
You cannot return your item after 14 days even if it remains unused and in its original packaging (unopened). However, if your items develop some sort of defect after 14 days, contact us and we will do our best to help you resolve the issue. Depending on the situation, we may be able to provide refunds or replacements.

The Products supplied by Taverne du Viking benefit from legal guarantees: Legal guarantee against hidden defects (article 1641 to 1649 of the Civil Code), Legal guarantee of conformity (article L.217-4 to L. 217-14 of the code of consumption).

* ¹ : Refunds are only made if the product has a manufacturing defect or if you have mentioned a refund on the returns form. Otherwise, we will exchange the products in the form of a credit.

**: If you make a return within the legal guarantee, 6 months, offer in our returns conditions.
Please read our article 14 of our general conditions of sale in order to know the full terms of returns: click here