Returns & Exchanges & Warranty

Basic Principles of Warranty:

All our products come with a 6-month La Taverne du Viking™ commercial warranty. If your product suffers from a serious manufacturing defect within the 6 months, we will offer you an exchange of the item. (see below for more information on warranty 1.3 )

Can I return my item if it does NOT have a serious defect?

You may return your non-defective item within 14 days of receipt if the item is: new in its original packaging, with no traces of personalization, unworn or damaged and with proof of purchase., Drinking horns cannot be returned if they have been used. 

Once we receive the returned item(s), we will refund your payment or exchange for a new product within 14 days via the payment method used when placing the order* ¹. Shipping costs and any customs fees are never refunded and are not included in the refund amount.

Here are our return instructions:

1. Pack the items you are returning in their original packaging.
2. Send your return in a sturdy box that complies with the delivery instructions.
3. Print and correctly fill out the return form, slip it into the package with proof of purchase.
4. Deliver the package to the carrier of your choice
5. The customer is responsible for the return and its proper delivery, La Taverne du Viking never reimburses return costs.

For verification and security reasons, we ask our customers to make a return with signature (not obligatory), the customer therefore reserves the right to refuse this option and will be responsible in the event of loss or non-delivery of the package.

1.3 La Taverne du Viking™ Guarantee:

The La Taverne du Viking™ Guarantee does not apply to natural breakages of our products subject to the conditions listed below:

Natural deterioration, discoloration due to friction, handling for straightening, handling for personalization, intentional breakage, breakage due to use when opening or closing the bracelets.